Returns & Exchanges

At AIAYU, we strive for lasting quality and timeless design, but if your purchase isn't quite right, you can return your items within 14 days of receipt. We accept unused items in their original packaging, ensuring a seamless process for a more conscious wardrobe.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in the original shipping box or similar protective packaging, ensuring all original tags and labels are attached.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided in the portal to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 10 business days.